Refund policy

 

Return & Replacement Policy

At Annish Footwear, we carefully inspect every pair before dispatch to ensure that you receive your order in the best possible condition. Your satisfaction is important to us.

Please read our policy carefully before placing your order.

Replacement Policy

Annish Footwear does not offer refunds or returns. However, if you receive a product with a genuine manufacturing defect, damage, or an incorrect item, we will be happy to provide a replacement.

To be eligible for a replacement, you must contact us within 48 hours of receiving your order.

The product must:

  • Be unused and unworn.

  • Be in the same condition in which you received it.

  • Have its original packaging.

  • Include all original tags, if applicable.

  • Be accompanied by proof of purchase or your order details.

Products that have been worn, used, altered, damaged after delivery, or returned without prior approval may not be eligible for replacement.

Damaged or Defective Products

Please inspect your order immediately after receiving it.

If your shoes arrive damaged, defective, or with a manufacturing issue, please contact us as soon as possible.

To help us resolve the issue quickly, please send:

  1. Your order number.

  2. Your name and contact number.

  3. Clear photographs of the product.

  4. Clear photographs/videos showing the defect or damage.

  5. A brief description of the issue.

Our team will review the issue and, if it is determined to be a genuine product defect or an error on our part, we will arrange a replacement.

Wrong Product Received

If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange a replacement with the correct product.

Please do not use or wear the incorrect item.

No Refunds or Returns

Annish Footwear does not provide refunds or general returns.

Once an order has been successfully delivered, it cannot be returned simply because of:

  • Change of mind.

  • Personal preference.

  • Colour preference.

  • Incorrect size selected by the customer.

  • Product looking different due to lighting or screen settings.

  • The customer no longer wanting the product.

Therefore, please carefully check the size, colour, design, and product details before placing your order.

Size Selection

We recommend checking the available size information carefully before placing your order.

If you are unsure about your size, you can contact us before placing your order and our team will be happy to assist you.

Incorrect size selection by the customer is not eligible for a refund or replacement, unless the wrong size was sent by Annish Footwear.

Replacement Process

If your replacement request is approved:

  1. Our team will provide you with the replacement instructions.

  2. You may be required to send the product back to us.

  3. The product will be inspected upon receipt.

  4. Once the issue is verified, we will arrange the replacement.

  5. The replacement will be shipped to your provided delivery address.

Replacement availability is subject to the availability of the requested product.

If the exact product is unavailable, our team will contact you regarding the available replacement options.

Products Not Eligible for Replacement

A replacement will not be provided if the product:

  • Has been worn or used.

  • Has been damaged after delivery.

  • Shows signs of misuse.

  • Has been altered or repaired by the customer.

  • Is missing its original packaging where applicable.

  • Is damaged due to improper care or storage.

  • Is returned without contacting Annish Footwear first.

  • Has been reported after the specified 48-hour period, except where otherwise approved by Annish Footwear.

Order Cancellation

If you need to cancel or modify an order, please contact us as soon as possible after placing the order.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Delivery Issues

If your parcel appears damaged upon delivery, please take photographs/videos of the package and contact us immediately.

If you receive an incorrect or damaged product, do not use or wear it. Contact our team so we can review the issue and guide you through the replacement process.

How to Request a Replacement

To request a replacement, contact us at:

Email: annishfootwear2@gmail.com
WhatsApp: 0340 0457829

Please include your order number, name, contact number, and clear photos/videos of the issue.

Our team will review your request and respond with the next steps.

Important Notice

By placing an order with Annish Footwear, you acknowledge and agree to this Replacement-Only Policy.

There are no refunds or general returns. Replacement is only available for eligible cases such as receiving a defective, damaged, or incorrect product, subject to verification by Annish Footwear.

We reserve the right to determine whether a product qualifies for replacement based on the condition of the item and the nature of the reported issue.

Contact Us

If you have any questions regarding our Replacement Policy, please contact us:

Annish Footwear
📧 annishfootwear2@gmail.com
📱 0340 0457829

We're always happy to help you with your order.